Videos and brochures

Videos and brochures

The Repatriation and Departure Service (DT&V) has made several brochures and videos explaining what we do and how we do it. Watch the video on this page or on our YouTube channel. Download the brochures below.

What does de DT&V do?

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  • transcripts

    The Repatriation and Departure Service is part of the|government and responsible for the...

    ...assisted voluntary return of foreign nationals|who have not received permission to stay... the Netherlands.

    My name is Kim, I work for the|Repatriation and Departure Service...

    ...and I help people to return|to their country of origin.

    - Hey, here is the file you were asking for.

    Oh great, thanks.

    If it has been decided that the foreign national must|leave the country, he or she will come to us.

    As the Supervisor Departure, I receive|a file with the available information.

    For instance: who is this person? Where is he or she coming|from? Is there any medical background?

    Really all the information you need to get as clear|a picture as possible of the foreign national.

    This is essential to have the departure take place carefully|in a dignified and timely way.

    The RDS aims for a transparent and humane service,|where respect for the foreign national... of the outmost importance.

    After reviewing the file I conduct|the first departure interview.

    This first interview is followed by others,|as a lot has to be organised.

    - Do you still have relatives|in your country of origin?”

    No, nobody anymore.|Nobody.

    We may be able to help you to build up|a new life in your country of origin.

    That really can't work.|I cannot go back.

    In addition to interviews with the foreign national,|the RDS is also a conversation partner...

    ...for the authorities in the country of origin.

    We also contact the cooperating organisations|to discuss the options for repatriation...

    ... and support of the foreign national.

    All partners have an essential role in this and|together we are working towards actual departure.

    The foreign national is responsible for his|departure from the Netherlands.

    If a foreign national does not work on his repatriation,|he may be placed in detention...

    ...pending deportation in order for us|to organise a forced departure.

    If the foreign national is actively working on his repatriation,|we can do a lot to help him.

    We can help to take the first steps towards|rebuilding his life in the homeland.

    For instance, I have assisted someone who very much|wanted to start a telephone shop in his homeland.

    We were able to give him mobile phones|and a start-up amount.

    Repatriation can be very emotional.

    While being understanding toward the foreign national,|the Departure Supervisor must remain objective... do the job as well as possible.

    These people come to the Netherlands with hope.

    And of course nobody is coming to the Netherlands|in order to have to leave again.

    But if they have to go back,|they really have to go back.

    And sometimes that causes a difficult area|of tension in my work.

    My greatest challenge is to convince the foreign national,|that despite the initial disappointment...

    ...there is a future,|but not in The Netherlands.

    And subsequently to help him|build up a sustainable future.

    And when that happens,|I am really happy.

Presentation in person

Most diplomatic representations wish to have a personal meeting with the foreign national within the context of the laissez passer (travel certificate) application. This is referred to as a 'presentation in person'. They want this meeting to ensure that the foreign national is actually from the country he claims to be. A video explaining the process of a presentation in person is available in 10 languages on our YouTube channel.

Corporate brochure

Our corporate brochure describes how the Repatriation and Departure Service is organized, how we work and who our partners are. The brochure is available in Dutch, English and French.

Compilation of stories from DT&V's daily work

This compilation of stories was created to share with you the human aspect of our work and to provide greater insight into the complex reality of foreign nationals, our work and our partners.

One in a million

This book contains 11 stories about the people behind the asylum application, i.e. the DT&V, COA and IND.

Return process for adult foreign nationals

This infographic summarises the return process. Foreign nationals whose application for a residence permit has been rejected or whose residence permit has been revoked, or people who are in the Netherlands illegally, must leave the country. They are given a deadline for voluntary return.

Click on the image for a larger image or download the pdf below.

Immediate return to safe countries

A large number of people from Western Balkan countries have taken advantage of the Dutch asylum system. The Netherlands has therefore taken measures.

Click on the image for a larger image or download the pdf below.

Also available in Albanian.