We follow the rules and guidelines in term of functionality and use of text and images for government websites.

What is an accessible website?

An accessible website is easy to use for everyone. It is decided that government websites apply to rules as stated in the Web Content Accessibility Guidelines (WCAG) 2.1. See for more information in Dutch: Tijdelijk besluit digitale toegankelijkheid overheid. We secure a good accessibility of our website by to take measures in our (daily) processes. You can read our published accessibility statement (in Dutch): Toegankelijkheidsverklaring.

Accessible content

DTenV uses a government shared infrastructure, which is called the Platform Rijksoverheid Online (PRO). This infrastructure fulfills the functional-technical demands for accessibility.

The editors of this website are in possession of the knowledge and skills to secure accessible content. They take care of understandable and scannable text, evident hyperlinks and file names, alternative text for images and they make sure text in different languages is recognizable for reading software.

Non applicable components

This site was transferred to PRO in September 2020. Some documents precede that date. Some of these documents do not apply to the accessibility rules. Since July 2020 we only add accessible documents.

The process protocols on the website do not yet meet the standards for an accessible pdf. DTenV is researching a different format for sharing this information that includes digital accessibility.

Furthermore, videos on our YouTube channel do not follow the accessibility rules as of yet. We are currently in the process of making these videos accessible in the future.

Report accessibility issues

Do you find issues on this site regarding accessibility? Or do you have any suggestions about the accessibility? Please send us an e-mail.

Visitors to the website who suffer from the anomalies that have not yet been resolved can also email or call 088-0777700. Then we will see what is a good solution, e.g. offering an accessible document or telephone explanation.

You can find the survey on our Dutch website: https://www.dienstterugkeerenvertrek.nl/documenten/2021/03/30/wcag-2.1-inspectie-toegankelijkheid