Questions about the return support for Syrians

In principle, yes. In order to return to Syria with the support of DTenV, the application conditions must be met. If you are unsure whether all your family members meet the conditions, please contact DTenV to discuss the options in your case.

You can apply for a replacement travel document. It is up to the Syrian authorities to decide whether to issue you with a replacement travel document. 

The return assistance is intended for Syrians who wish to settle in Syria for the long term. If you return to the Netherlands, the financial contribution may be reclaimed.

You can ask your questions by telephone on 088-0777700 (9 a.m. to 5 p.m.) or by email at info@dtenv.nl.

This is not necessary for everyone, but it is certainly possible. We prefer to meet in person with unaccompanied minors, unaccompanied women and Syrians who wish to return with their families. We also like to meet in person with people who need (medical) support for their flight.

Yes, it is no problem to bring someone with you to an appointment or a walk-in meeting at an asylum seekers' centre.

Yes, you can also apply via Solid Road or IOM. The same terms and conditions apply.

You can register using the registration form on the DTenV website. DTenV will then contact you about the further procedure. 

This number is on your residence permit or your W document. Your BSN can also help you find your V number. Please contact us if you need help with this.

You will receive confirmation that your application has been received. DTenV will then inform you as soon as possible about the next steps and what you can expect. The processing time for your application depends on the number of applications received by DTenV.

If you do not have a valid or expired passport, you are responsible for obtaining a replacement travel document yourself. You can make an appointment at the Syrian embassy via the 'Mofa Sy' app (make sure you have your national identity number).

Once all your details have been checked, DTenV can book a flight for you. The timeframe depends on travel options (ticket availability) and whether you wish to return as a family, a single woman or a single minor. In the latter case, we would like to discuss this with you first.

DTenV is currently booking flights via Amman with a connecting flight to Damascus or a flight to Aleppo. However, travel options depend on availability and are subject to change.

No, that is not possible. You will be informed of your departure date at least 5 working days before departure.

No, we cannot take personal preferences into account. DTenV is dependent on the available travel options. To date, this has been via Amman or Doha.

This depends on the number of registrations and the speed with which DTenV can process the registrations and book flights. DTenV is not expected to deploy any charters in the near future, because the available scheduled flights will suffice.

You must deregister with the municipalities where you live. The method of deregistration with the municipality may vary from one local authority to another. Deregistration will also have consequences for any benefits, allowances and other financial matters. Your residence permit will also be withdrawn by the IND.

If you are staying in a rental home, also inform your landlord. If you are staying at a COA location, inform your case manager at your location that you are leaving for Syria.

You may take a maximum of 30 kg of checked baggage and 7 kg of hand luggage per person. If you bring more, you will have to leave the excess behind at Schiphol. For full details, please check the ‘departure letter’ you receive from us; you must bring this with you to Schiphol (having it on your phone is fine). This letter contains all flight details and terms and conditions.